JN
Julie N
1 reviews | Active since Jul 2011
08 Nov 2016, 21:02
SIM SWOP HELL
<p>Our calls are dropping so my husband went and did a sim swop to try rectify all the lost calls. He has been struggling for two days to get his pay-as-you-go sim to activate... customer services dont answer, online chat is for Nigeria only, after waiting almost two hours last night for a consultant to answer his calls - he 'failed' his verification questions... ie what is your most dialled number (SERIOUSLY!!!!) he was told to go into a store - he went in today and was told they were offline and no one could help him... now we are holding again.............................................................................................................. NO ANSWER................................. TELKOM HERE WE COME!!!!</p>
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MTN South Africa's replyOfficial
12 Nov 2016, 13:28Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per system record we note that the sim swap was successfully processed and completed on the 2016-11-10.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply12 Nov 2016, 13:28
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per system record we note that the sim swap was successfully processed and completed on the 2016-11-10.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,