Sim Swop Failed

Phone was ****** went to Brooklyn to do the sim swop. Phoned 808 to enquire on the status. Individual on the phone sounded asleep and said that we must wait until 6 o'clock. Waited nothing happened. Phoned 808 again at 9 o'clock on which she informed me that the sim swop failed and that I need to go back to a MTN shop. I then asked if I will be required to pay again for the sim swop and her answer was that the store will advise me accordingly. I mean really?????!!!!!!!! When asking why I was not informed on the failure the answer was that the phone number is not in working order I will not receive a notification. I then asked why they do not inform me on the alternative number supp**** she indicated that this is not how it works. This is UNACCEPTABLE. I never had this bad service from Altech Autopage!!!!! Now I have to take time and effort AGAIN to go to an MTN store to try and sort this out. MTN is really pushing my buttons with their bad service and shoulder shrugging. I want my sim swop to be active immediately without me going to a store again. I am very ****ed off!!!!!