NM
Nicolene M
1 reviews | Active since Feb 2015
04 Feb 2015, 12:21
Sim Swop does not activate POOR MTN SYSTEM
I upgraded my contract which I have with MTN for over 15 years on 26/01/2015 I need to have a sim swop which they promised to be active 27/1/2015 I went back 3 times to the shop and the poor people need to phone the call centre which take forever !! Still nothing happened This is pathetic service!! NO ONE CAN DO ANYTHING!! Why do I want to be with MTN????
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MTN South Africa's replyOfficial
19 Feb 2015, 11:19Hello Winter2013,
We are truly sorry for any inconvenience caused. It is was not our intention to have dissatisfied you in any way.
We have now had a look at the account and we see that there was a problem with the new SIM card being activated on the network.
We can confirm that the SIM swap did go through on the 28th of January 2015 and was fully active by 17:57pm that afternoon.
Once again we do apologize for the delay and inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused. It is was not our intention to have dissatisfied you in any way.
We have now had a look at the account and we see that there was a problem with the new SIM card being activated on the network.
We can confirm that the SIM swap did go through on the 28th of January 2015 and was fully active by 17:57pm that afternoon.
Once again we do apologize for the delay and inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply19 Feb 2015, 11:19
Official
Hello Winter2013,
We are truly sorry for any inconvenience caused. It is was not our intention to have dissatisfied you in any way.
We have now had a look at the account and we see that there was a problem with the new SIM card being activated on the network.
We can confirm that the SIM swap did go through on the 28th of January 2015 and was fully active by 17:57pm that afternoon.
Once again we do apologize for the delay and inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused. It is was not our intention to have dissatisfied you in any way.
We have now had a look at the account and we see that there was a problem with the new SIM card being activated on the network.
We can confirm that the SIM swap did go through on the 28th of January 2015 and was fully active by 17:57pm that afternoon.
Once again we do apologize for the delay and inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,