MS
Marie S
1 reviews | Active since Nov 2014
04 Feb 2015, 21:32
Sim Swop does not activate
I app**** fir a sim swop after an upgrade to a new phone. Told to wait 2-24 hours. After 26 hours, called 808 and received ref number, still no activation. After 3 hours, went back to store where they checked system and according to that the sim was activated. But still...no service. MTN sent sim request again. Promised to phone me before 5pm to check if sim is active. Needless to say...NO phonecall, NO Active simcard. How can I believe MTN now when they tell me...again...that the problem is sorted? I'm at my wits' end!
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Replies (1)
MTN South Africa's replyOfficial
18 Feb 2015, 10:58Hello mari.antoinette,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the Sim swap was activated and it is currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the Sim swap was activated and it is currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply18 Feb 2015, 10:58
Official
Hello mari.antoinette,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the Sim swap was activated and it is currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the Sim swap was activated and it is currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,