JL
John-Michael Luciano
1 reviews | Active since Jul 2016
18 Aug 2019, 19:28
Sim swop disaster Mtn
On saturday 2019 08 17 at 10:58 am i phoned the mtn 135 call centre to make a sim swop, i already bought a new sim card to perform the sim swop on but when the lady checked she said they dont have information about my number and this could be due to my number being inactive for a while (which it was) she then advised me to make a affidavit stating that my number was inactive for a while and i must attach my id copy and email it through, so i made the affidavit and a copy of my id, but i forgot the email address and i phoned the call centre again to my surprise the new call centre agent who answered advised me that there should be a specific information i should put on my affidavit and my id copy must be certified and the lady never explained me that and as a result i must now make another affidavit this is a great inconvenience for me as i use taxis to go to police stations and stand in long quees.
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Replies (5)
MTN South Africa's replyOfficial
19 Aug 2019, 21:13 Good day Mr. John-Michael Luciano ,
Thank you for your post.
We do apologized for the inconvenienced caused.
The sim swap is it for cell *** ? This number is on contract, a sim card cannot be purged for the sim swap the sim swap card need to be replaced by a MTN store due to number on contract and not prepaid.
Sim swap purges can only be done for prepaid numbers. The requirements on the affidavit is specified by prepaid policy, we do apologized if the agent did not notify you regarding this information to be added on the affidavit.
Please confirm if the sim swap is for a prepaid number, is yes can you confirm the sim number, cell number to escalate this to our prepaid supervisors for further assistance.
Kind Regards,
Alice can der Merwe
Egain ***
Thank you for your post.
We do apologized for the inconvenienced caused.
The sim swap is it for cell *** ? This number is on contract, a sim card cannot be purged for the sim swap the sim swap card need to be replaced by a MTN store due to number on contract and not prepaid.
Sim swap purges can only be done for prepaid numbers. The requirements on the affidavit is specified by prepaid policy, we do apologized if the agent did not notify you regarding this information to be added on the affidavit.
Please confirm if the sim swap is for a prepaid number, is yes can you confirm the sim number, cell number to escalate this to our prepaid supervisors for further assistance.
Kind Regards,
Alice can der Merwe
Egain ***
Best regards,
MTN South Africa's reply19 Aug 2019, 21:13
Official
Good day Mr. John-Michael Luciano ,
Thank you for your post.
We do apologized for the inconvenienced caused.
The sim swap is it for cell *** ? This number is on contract, a sim card cannot be purged for the sim swap the sim swap card need to be replaced by a MTN store due to number on contract and not prepaid.
Sim swap purges can only be done for prepaid numbers. The requirements on the affidavit is specified by prepaid policy, we do apologized if the agent did not notify you regarding this information to be added on the affidavit.
Please confirm if the sim swap is for a prepaid number, is yes can you confirm the sim number, cell number to escalate this to our prepaid supervisors for further assistance.
Kind Regards,
Alice can der Merwe
Egain ***
Thank you for your post.
We do apologized for the inconvenienced caused.
The sim swap is it for cell *** ? This number is on contract, a sim card cannot be purged for the sim swap the sim swap card need to be replaced by a MTN store due to number on contract and not prepaid.
Sim swap purges can only be done for prepaid numbers. The requirements on the affidavit is specified by prepaid policy, we do apologized if the agent did not notify you regarding this information to be added on the affidavit.
Please confirm if the sim swap is for a prepaid number, is yes can you confirm the sim number, cell number to escalate this to our prepaid supervisors for further assistance.
Kind Regards,
Alice can der Merwe
Egain ***
Best regards,
JL
John-Michael Luciano's updateReviewer Update
19 Aug 2019, 21:24Hi the sim swop is for my other phone number ***
JL
John-Michael Luciano's update19 Aug 2019, 21:24
Reviewer Update
Hi the sim swop is for my other phone number ***
MTN South Africa's replyOfficial
20 Aug 2019, 08:01Good morning John-Michael Luciano ,
***:
Thank you for your feedback, however we do not pick up this number on contract base or prepaid on contract you have 2 numbers *** and ***
***:
Thank you for your feedback, however we do not pick up this number on contract base or prepaid on contract you have 2 numbers *** and ***
Best regards,
MTN South Africa's reply20 Aug 2019, 08:01
Official
Good morning John-Michael Luciano ,
***:
Thank you for your feedback, however we do not pick up this number on contract base or prepaid on contract you have 2 numbers *** and ***
***:
Thank you for your feedback, however we do not pick up this number on contract base or prepaid on contract you have 2 numbers *** and ***
Best regards,
JL
John-Michael Luciano's updateReviewer Update
20 Aug 2019, 08:04Hi that is a prepaid number, the reason you dont pick it up is most probably because they removed it from the network hence i now require a affidavit
JL
John-Michael Luciano's update20 Aug 2019, 08:04
Reviewer Update
Hi that is a prepaid number, the reason you dont pick it up is most probably because they removed it from the network hence i now require a affidavit
JL
John-Michael Luciano's updateReviewer Update
22 Aug 2019, 07:29I haven't received a solid feedback from mtn till this minute, i thought with mtn losing so many subscribers they would try be of better service to consumers.
JL
John-Michael Luciano's update22 Aug 2019, 07:29
Reviewer Update
I haven't received a solid feedback from mtn till this minute, i thought with mtn losing so many subscribers they would try be of better service to consumers.