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Marianne N

1 reviews | Active since May 2016

05 May 2016, 11:11

SIM swop disaster MTN

My handbag was ****** in Clearwater mall on Sunday 1 May 2016 and we did a SIM swop at MTN Clearwater the same day. It is now 5 May 2016 and the SIM swop has still not been activated. The issue has been escalated to headoffice twice and also to Jonathan, the Regional manager, but to no avail! I am still not able to use my phone. This is the worst possible service ever and total incompetence. They promise to get back to you and then don't. What am I to do to get this issue resolved?!?

0
Replies (2)
MTN South Africa
MTN South Africa's reply13 May 2016, 06:39
Official

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

May you kindly provide us with your cellphone number or MTN Account number or ID number in order for us to be able access your account and check further on the sim swap request.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

REQ:***

Best regards,

MN
Marianne N's update13 May 2016, 08:36
Reviewer Update
Hallo Ayanda, Thank you for eventually getting back to me. My cellphone number is ***. MTN's customer service and response times to queries is absolutely shocking! I posted my review on 5 May and you only respond on 13 May. I logged an email query on the 5th of May and I also only received a response on the 11th. Oh my word!! It is clear that customer care does not feature anywhere on MTN's list of priorities. Paying, loyal customers are of no concern to you. Never in my whole life have I received poorer service than from MTN. I am completely disgusted and will discourage everyone I know from using MTN.