1 reviews | Active since May 2016
SIM swop disaster MTN
My handbag was ****** in Clearwater mall on Sunday 1 May 2016 and we did a SIM swop at MTN Clearwater the same day. It is now 5 May 2016 and the SIM swop has still not been activated. The issue has been escalated to headoffice twice and also to Jonathan, the Regional manager, but to no avail! I am still not able to use my phone. This is the worst possible service ever and total incompetence. They promise to get back to you and then don't. What am I to do to get this issue resolved?!?
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that the sim swap did go through.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that the sim swap did go through.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,