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Sadiyya L

1 reviews | Active since Feb 2018

05 Feb 2018, 14:39

SIM SWOP CARD ACTIVATION

I had visited the MTN Westwood Mall branch on Sunday, 28 January 2018 to purchase a new SIM Card. I have called 808 as well as visited the branch as my SIM Card was not activated after 3 days.

After visiting the branch again on Friday, I was promised the SIM Card will be activated by Sunday morning as they had to process the documents on Saturday morning. When i was asked what had caused the delay, I was told that they had not processed the previous documents which means this was obviously forgotten about.

This is not my first issue with MTN Westwood Mall. I have been having several issues with this branch and I have always put this behind me.

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Replies (2)
MTN South Africa
MTN South Africa's reply06 Feb 2018, 20:30
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

if the sim card is not as yet active you may contact the business solutions department for assistance. Cell *** is in a business name. The contact number is 809 from the device.

Or you may assist us with the cell number and the sim card number for assistance.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

SL
Sadiyya L's update06 Feb 2018, 22:17
Reviewer Update
Hi Thank you for your response.. My contact number I am having a problem with is *** This is my personal contract. SIM card number is *** I however called 808 last night and I was advised that the SIM card is showing activated on their side but I am not receiving any activation on my side. Ref Number to the call is ***. I have also tried calling the Westwood Mall MTN but they dont ever answer the call. Unfortunately I finish work after the store closes during the week. Kindly advise at the earliest as no one is able to assist me.