NM
Naomi M
1 reviews | Active since Sept 2014
03 Jul 2015, 15:55
SIM SWOP BAD SERVICE
I got a new sim card from the MTN Giyani Shop at 10H00 this morning, up until know 15H51, I still do not have any service. The message on my phone is: SIM NOT PROVISIONED:2, and an SOS signal.I have phone customer care, after 25 min, nobody answered. I have phoned the HO at ***, according to them, the have no record of this sim change. I have gone 3 times to the Giyani Shop, and telephoned them at *** over 10 times, NOTHING IS HAPPENING. PLEASE HELP!
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MTN South Africa's replyOfficial
22 Jul 2015, 10:39Hello *jorsiemoulder#,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,
MTN South Africa's reply22 Jul 2015, 10:39
Official
Hello *jorsiemoulder#,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,