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Nicoline N
1 reviews | Active since Jan 2018
29 Jan 2018, 15:27
SIM swop and ****** airtime and data
I had to do a SIM swop at MTN today and for the most of it the process went smoothly. However with the transfer I lost all my airtime and data I had. I am young working lady and do not have a big salary to just throw this type of money down the drain. I am deeply disappointed that MTN would do this to a customer of 14 years! I have spent thousands of rands for airtime and they simply refuse to give back what I had already bought. Shame on MTN for *****ing.
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Nicoline N's updateReviewer Update
02 Feb 2018, 11:32I understand this, however the MTN guy helped me also saw I had airtime and data and saw that it didn't transfer. I don't know whether he made a mistake, but I want what I bought.
The bundles for one was bought the day before - it's a monthly bundle. And my airtime can't expire - I had checked before the sim swop how much I had available. Just refund my airtime and data to me. R69.20 Airtime and 42MB worth of data.
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Nicoline N's update02 Feb 2018, 11:32
Reviewer Update
I understand this, however the MTN guy helped me also saw I had airtime and data and saw that it didn't transfer. I don't know whether he made a mistake, but I want what I bought.
The bundles for one was bought the day before - it's a monthly bundle. And my airtime can't expire - I had checked before the sim swop how much I had available. Just refund my airtime and data to me. R69.20 Airtime and 42MB worth of data.