Sim Swop
<p>I have tried to assist my mom to do a sim swop for over a day now. I have been to the store, tried the USSD option and even called the call centre. It has still not been sorted out. In store i was told everything is sorted, still not working. Called the guy at call centre a day later and met with an arrogant asshole on the other side of a line. MTN you plainly put *** and have arrogant idiots working for you that think the world owes them everything. From the start of the call I had a problem with the way the guy spoke. He gave me his name, but purposefully pronounced it unclear and fast so i don’t get it. You people dont deserve being in business or working with people!</p>
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MTN South Africa's replyOfficial
11 Apr 2017, 17:19Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have tried to contact around 17:17 it went to voice mail,please provide us with the cell number in question for us to be in a position to investigate and resolve your problem accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
MTN South Africa's reply11 Apr 2017, 17:19
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have tried to contact around 17:17 it went to voice mail,please provide us with the cell number in question for us to be in a position to investigate and resolve your problem accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,