BM
Belinda M
1 reviews | Active since Oct 2016
13 Oct 2016, 20:13
SIM SWOP :|
<p>On Wednesday 28 September 2016 an authorised sim swop was done on my celphone number (contract at MTN) - HOW is this even possible MTN? Where is the security measures to prevent this?? I am still waiting for feedback from MTN. All I hear is "the system is offline" or "it is being investigated". Really now it has been 2 weeks already. Can I get some USEFUL feedback?</p>
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MTN South Africa's replyOfficial
17 Oct 2016, 15:31Good day Belinda Meyer,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your MTN Account number or ID number in order for us to be able to access your account and investigate further on the sim swap processed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply17 Oct 2016, 15:31
Official
Good day Belinda Meyer,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your MTN Account number or ID number in order for us to be able to access your account and investigate further on the sim swap processed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,