TN
Tamara N

1 reviews | Active since Jan 2017

01 Jan 2017, 09:53

Sim swop - 4 days and counting...not resolved

<p>Honestly how long should a sim swop take? My phone has been ****** and I physically went into a store in Port Elizabeth and drove back on the same day to Gauteng. Now its been 4 days and counting and my sim card is still not registered with the network. Everytime am told to check after 24 hours and like an idiot i do that, sim card says not registered. Clearly that means, no one can contact me. I have been calling and following up but to no avail. You promise great service but this is beyond BAD!!</p> <p> </p> <p>I am very unhappy and need my number to work asap!! Since my own number doesnt work YET, please contact me on ********** </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Jan 2017, 21:52
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

We have noted that the SIM swap for the mobile number 078****696 was successfully processed and activated on 2017-01-02.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,