JK
Jacky K
1 reviews | Active since Aug 2014
11 Apr 2018, 07:57
Sim swop
I did a Sim swop on Sumday 8 April at 10 am it is now Wednesday 11April,after so many calls to the call center and going into the shop I was told yesterday by the call center that it will definitely be working by 12 midday, then last night was told it is in the queue definitely during the night it will be done manually. This is such disgusting service from you MTN.
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Replies (2)JK
Jacky K's updateReviewer Update
11 Apr 2018, 13:52My sim has been activated no, thank you
JK
Jacky K's update11 Apr 2018, 13:52
Reviewer Update
My sim has been activated no, thank you
MTN South Africa's replyOfficial
16 Apr 2018, 17:41Dear Valued Customer,
We Glad to hear that the sim swap was processed successfully and its working perfectly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply16 Apr 2018, 17:41
Official
Dear Valued Customer,
We Glad to hear that the sim swap was processed successfully and its working perfectly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,