sim swop

Good day.So I took out a contract and I wanted my number for life transfered to my new sim.Due to getting 30gigs for the new contract they said I could not do it immediately otherwise I nloose my 30 gigs I shld come back in a months time when it expired. So I did just that. So non the 30th December 2015. I received and SMS saying the number switch is in progress it will take up to 2-24 hrs to take effect. Today it the 5th January 2016 and my phone is still off. After many calls I was told its festive I had to wait as there is a back log as well. So yesterday the 4th Jan I decided to go to canal walk to go sort it out. The manager Rowena took a long while before she understood what I was trying to tell her but eventually she got it. Checked the system and found that my number for life is on the system and the new contract number is off. But my phone is still off. She checked my sim in another phone still off. She decided to give me a new sim card saying the one I have is damaged. She said I should give it 24 hrs.If its still off I should SMS her not call her as she won't answer her phone.So I did smsd her BT no reply. I told hr I nd to b compensated she said I shld contact u