Sim Swop

Hi,<br> <br> I am very disappointed in MTN Direct's response regarding my sim swop.<br> I upgraded my contract with MTN and got my phone within two working days, but they sent me the incorrect sim card. I went to the MTN's Direct shop on Saturday 24/01/2015 to do a sim swop (that is what MTN's call centre told me to do) and I was informed the sim card would take 24 - 48 hours to activate. It has been 5 days and my sim card is still not activated. When I phoned the call centre yesterday I was told that there was an error and they will reactivate my sim card and the issue will be resolved within 2 - 24hrs. I phoned them again today and now they say that they activated my old sim card instead of the new one and it will take another 24hrs to get the sim card activated. <br> <br> The worst part of it all is that every time I phoned the call centre they told me that I need to go back to the MTN shop as they can't help me, but they are the ones who sent me the incorrect sim card!<br>