AB
Anton B

1 reviews | Active since Oct 2011

03 Oct 2016, 13:01

Sim Swaps and port nr.

<p>Hi,</p> <p> </p> <p>I’m trying to do a sim swap but doesn’t work.</p> <p> </p> <p>Also have tried to port my number also without any luck now my number is in the air somewhere.</p> <p> </p> <p>I need urgent help with the port of a number and sim swap of another.</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply05 Oct 2016, 15:55
Official

Good day Anton,

Thank you for your post.

Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.

Kindly be advised that for a prepaid sim swap to be processed, please call 173 from a new sim card that is not active for more than 72 hours and that you have not loaded airtime to it. You will be asked security questions based on your number and if the questions are passed, your sim swap will be processed.

To Port In your number, please send an sms PORTME#sim number (no spaces) to ***.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,
Ayanda

REQ:***

Best regards,

AB
Anton B's update12 Oct 2016, 14:55
Reviewer Update

The problem I have is the following.

SimSwap: ( ********** 921) I couldn’t do either because I haven’t use the number for a few months.

Number Port: ( ********** 788) All was done but something went wrong and no one able to assist Vodacom say the number is deleted on the system and some reason still not working. If I phone I get MTN network voice mail.