rK
ruth K
1 reviews | Active since Jul 2015
10 Jul 2015, 09:03
SIM SWAP WITHOUT AUTHORISATION
ON THE 8-07-2015 MY SIM CARD WAS SWAPPED WITHOUT MY AUTHORISATION.I HAVE BEEN TO NICOLWAY AND WAS ADVISED THT NUTTING CAN B DONE, CALLED THE CALL CENTRE AFTER HOLDING ON FOR WHT SEEMED LIKE DAYS.SPOKE TO A CALL CENTRE ADVISOR &
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Replies (1)
MTN South Africa's replyOfficial
28 Jul 2015, 11:27Hello kodibona r,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our prepaid help desk for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our prepaid help desk for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply28 Jul 2015, 11:27
Official
Hello kodibona r,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our prepaid help desk for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our prepaid help desk for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***