SIM SWAP TURNED INTO A NIGHTMARE

PHONE GOT ******. GOT A SIM SWAP ON FRIDAY 10 APRIL AT FOURWAYS MALL TOLD THAT I WILL BE RECONNECTED WITHIN 2HR - 24 HRS. ON SUNDAY WENT TO MORNINSIDE AND WAS INFORMED THAT MY CASE HAS BEEN ESCALATED AND WILL BE CONNECTED WITHIN 2 HRS. AFTER WAITING FOR 4HRS I CALLED THE CALL CENTER AND WAS POLITETLY INFORMED THAT THE NETWORK DEPT. ONLY OPERATES ON WEEKDAYS AND THAT MY CASE IS PRIORITY. TODAY I CALLED THE CALL CENTER AT 9 AND WAS POLITELY TOLD TO WAIT FOR 2HRS. AT 11H 40 I AGAIN CALLED THE CALL CENTER AND GOT AN INCOMPENTED ARROGANT AGENT CALLED ANDREW CROUTCH. HE SHOULD NEVER BE PUT IN POSITION TO DEAL WITH CUSTOMERS. AFTER I TOLD HIM WHAT THE PROBLEM WAS HE SAID \JA"AND WHEN I ASKED WHAT \""JA\"" MEANT HE ASKED ME TO REPEAT MY SELF (CLEARLY HE DID NOT LISTEN TO WHAT I HAD SAID IN THE FIRST INSTANCE) THE WORST WAS WHEN HE DEFINED BUSINESS HOURS FOR ME"