SIM SWAP THAT TAKES 3 DAYS???!!!

I would like to express my great dissapointment on MTN’s service.

On Friday (29/09/17) my cellphone lost its signal from 11am and it usually does this but it was always on and off and when I went to report this at MTN I was told its because theres no signal where I live... But on this day it went on until I changed sim cards to see if the problem is with my phone or my service provider only to find out there is nothing wrong with the phone because I inserted another MTN sim and it worked perfectly and was on LTE. I then called MTN and was told my number was not picking up on their system and it was inactive! HOW??! I’ve been with MTN for the past +10 years and this has never happened!

I was then told to do a sim swap because they couldnt help with anything?? Now who’s fault is this???? How do u just ditch/disown a customer like that?? And I have never ported to another service provider.

My life is on hold right now because of MTN. I am currently shortlisted for 2 jobs but I wont even know the outcome because of my pathetic service provider!!! I have been unreachable for the past 3 days and I am fuming with anger.

I did the sim swap on Saturday and the call centre agent told me to switch off my phone for an hour and I did so, only to find out that I was not supposed to switch it off (thats after I called last night and I was told its still pending because phone was switched off)

I was then told I must restart the process again and by the end of today my number would be working. Its 17:17 pm right now and my number is still not working!!!

A full working day, I am unreachable!!!

MTN FIX THIS BECAUSE YOU RUINING MY LIFE AND CAREER!!!!! Or should I port and leave you guys???

Is this how u treat customers???