1 reviews | Active since Aug 2017
Sim swap taking for ever
I Lost my phone on Saturday, did sim swap yesterday but its still hasn't changed to my old number. this is ridiculous now. one call centre center agent told me to switch off the phone for two hours so that sim swap can start processing. after 4hours i opened my the phone, sim swap was not done. i called again to check the reason why its still showing the new number, the second call centre agent said it was because i switched off my phone, i should leave my phone on for 2 to 24 hours, this is madness, its looks like these consultants do not know what they're doing themselves. i need my old number urgently.
Dear Ziphezinhle,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Take this as confirmation that we have received your review. We have tried to contact you but your phone rang and we got your voice mail lite. We needed to get information to assist you with the sim swap. What we need is to get the new sim number and the old number you need.
should your issue still not be resolved please re-post with the details we asked for above.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Dear Ziphezinhle,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Take this as confirmation that we have received your review. We have tried to contact you but your phone rang and we got your voice mail lite. We needed to get information to assist you with the sim swap. What we need is to get the new sim number and the old number you need.
should your issue still not be resolved please re-post with the details we asked for above.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,