Sim swap such flop at MTN

On Monday(31st August 2015) i requested a sim swap as I lost my phone which I paid R136.00 for and I was told in 2 hrs I will be back online. The following day I went to another Mtn outlet to enquire what could be the problem as my sim was still not working. Then I was told they have to log a quiry which will only be resolved in 2 -24 hrs. On Wednesday(2 September 2015) I call the 808 again to find out what is a cause of this delay, I then spoke to a guy called Mr Jonathan Africa who said my sim just needed to be activated and I will be in the next 15 minutes. The following day being Thursday I was still not fine. I called in again(808) and spoke to Yusuf. I asked to speak to a team leader. I was then handed over to Chris who refused to give his surname. I explained my frustration and checked and told me that he can not figure out the problem but he will give me a call around 12h00 and around 16h00 to give me feedback. I never received that call and today is Friday(4th sep 2015) and I'm still frustrated and unable to make calls or receive. I called in again and spoke to Bongiwe who has just told that I have to wait another 2-24hrs.Can it really get worst than this. Worst service ev