SIM swap still pending

Compared to other networks(Telkom), MTN still uses the old process to just do a SIM swap. I did a SIM swap on the 12th Oct 21 and the message was that it could take up to 4hrs for the swap to be completed. But 24hrs later and counting, the message now is that the SIM swap is pending. And this is after answering ridiculous questions set by MTN as part of the SIM swap process. At this stage my communication is standing still as MTN is still pending...