1 reviews | Active since Mar 2009
SIM SWAP STILL NOT DONE
Although the customer service representative was helpful, I did a sim swap on Friday, 4 days later and still not actioned. Rediculous and indicative of inefficient backend systems and a lack in capability to execute.
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
As per our telephone conversation will take it up with tumelo from rosebank branch.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
As per our telephone conversation will take it up with tumelo from rosebank branch.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,