Sim Swap still not completed

<p>Hi</p> <p>my wifes phone was ****** by someone who felt that he was more entit**** to it. so in due course on Saturday we went to do a sim swap paid for it and was told 2 - 24 hours and it will be done, well it been 75 hours and still nothing call the call centre and told we need to go to the store go to the store and we told its done on their its an issue with the network phone again and told no its an issue with the network for over a week that they are not able to do sim swaps but they say it will be sorted, still waiting and still without a working phone</p>