JF
Jacqueline F
1 reviews | Active since Feb 2014
15 Jul 2015, 06:49
Sim Swap still not activated after 2 days!
Did an upgrade on Monday afternoon, 13 July, received the nano sim card and sim swap was needed. Spoke to the call center on the 14th and they escalated the matter but still no activation and I guess I will be billed for these days as well! Very disappointed in MTN. <br> <br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 Jul 2015, 11:49Hello Jacqueline1312,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
Kindly be advised that our system shows that the sim swap was processed and the sim card is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
Kindly be advised that our system shows that the sim swap was processed and the sim card is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply28 Jul 2015, 11:49
Official
Hello Jacqueline1312,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
Kindly be advised that our system shows that the sim swap was processed and the sim card is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
Kindly be advised that our system shows that the sim swap was processed and the sim card is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***