1 reviews | Active since Oct 2014
sim swap simplicity.
mark phillips <br> id ***<br> phone ***<br> <br> account in my name in joburg.<br> my step daughter has the phone in durban <br> sim swap required, old one ******.<br> she goes to mtn musgrave<br> they give her a form to fill in, which i do, and she goes back.<br> THEN they say they need a letter from me and a copy of my I.D. book<br> i arrange and send to her.<br> she goes back to shop. speaks to a very rude Vesh Pillay<br> he says it has to be an AUTHORISED copy. not told in the first place.<br> <br> in a time when you are losing customers daily, i would have thought decent and efficient customer service would be in place. <br> <br> i have 3 accounts with you. i will be closing all of them if this matter isn't sorted immediately<br> <br> i can't get an \authorised"copy"
Thank you for your post
We apologise for the inconvenience experienced due to the rude attitude of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
As per my investigations on your number *** our systems reflects that the SIM Swap was processed on the 02-06-2015. With regards to the staff member being rude and unprofessional, the matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post
We apologise for the inconvenience experienced due to the rude attitude of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
As per my investigations on your number *** our systems reflects that the SIM Swap was processed on the 02-06-2015. With regards to the staff member being rude and unprofessional, the matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***