1 reviews | Active since Jan 2014
SIM SWAP Service not working
SIM Swap service is not working.
Instructions: https://www.mtn.co.za/Pages/SIMSwap.aspx " MTN Contract subscribers
This method can only be followed if your service provider is MTN SP
1. Obtain your new Contract SIM card from MTN SP
2. You do not have to RICA this new SIM card to continue with the SIM swap
3. SMS ‘Swap’ from your current (old) SIM to 44770
4. You will receive a One Time Pin (OTP) which is valid for 15 minutes (please save or write it down)
5. Next, FROM YOUR OLD SIM CARD, SMS ‘Swap’ and your “New SIM Number*OTP#” to 44770. Please note that the new SIM number can be located on your new SIM card pack. For example if your new SIM number is ********** 704 and the OTP you received in step 4 is 1234 then SMS the following to 44770: Swap ********** 704* 1234#
6. Once your existing (old) SIM stops working, insert your new SIM card into your handset and power it on
7. Your device is now ready to use with your new SIM card. If you experience any issues, please contact your service provider for further assistance "
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Please can you provide the new sim card number, I will investigate.
Also note that a sim swap can be processed at any MTN store.
Warm regards, Jessica John Complaints Management Team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Please can you provide the new sim card number, I will investigate.
Also note that a sim swap can be processed at any MTN store.
Warm regards, Jessica John Complaints Management Team
Best regards,