SIM SWAP SCUFFLES

I got ****** on the 23rd of July 2018 and lost my cell phone. On the 30th of July 2018, I bought a new sim card, made incalculable attempts to the call centre for a sim swap and all I got was pure incompetence, nasty agents asking imprudent questions to an already exasperated customer. How these individuals are still being called “service champions” is beneath me because all they do is give ****ty service. Long story cut short, I finally managed to get a sim swap performed and I was asked to keep my phone ON for 24HRS with no activity on it. I did exactly as request and boom, 25HRS later and my old number was still not working. I decided to call again(this is now Tuesday), some chap told me that the sim swap process was “declined by a user” and only god knows who that user is because it was not me. I was told that another sim swap has to be performed and I have to answer the same questions all over again, keep the phone ON and wait another 24HRS! The process was reinitiated and 28HRS later, it was still not working. I called again(Wednesday) and I was told that the phone was supposed to be OFF during the 24HR period and boy, I am now ****ting my pants because this is the first person that is telling me a different story to the others and these people are supposed to be colleagues. Fair enough, she further told me that the only way forward would be to start the process yet again! AGAIN??? Realizing how much I need my number back, I agreed to do the process and she said I must immediately switch my phone OFF after the call, turn it back ON again after 3HRS and if still not active, I must switch it OFF again and wait for the remaining 21HRS! It’s been 5HRS now and the number is not working, so I believe I just have to wait for the remaining 19HRS but I am not even guaranteed that it will work this time around. I am sitting here typing this whole report, my time has been wasted, my energy has been shattered, I am continuing to be inconvenienced and it’s depressing because MTN sees no transgressions here. BATHO BA MODIMO WEE, PLEASE BRING BACK MY NUMBER!!!