Sim swap sad

Hello Peter

I have been trying to get a SIM swap done with MTN for the past two months now.

Visits to their Dainfern Square store (although their staff there is very friendly) reap no rewards, I’m always being told that it should be done in 2 to 24 hours.

I’ve called the call center numerous times and was told to email a copy of my ID and an affidavit stamped by the SAPS stating that the number in question is mine.

I sent that email to ********** on 7 June 2018 at 11h04 and I still haven’t had a reply to my email.

This whole time I’ve been unable to make or receive voice calls and this has affected my work negatively.