NL
Nandipha L
1 reviews | Active since Sept 2015
29 Sept 2015, 11:12
Sim swap required, client in hospital.
My husband (client) was involved in a car accident and is currently bedridden but can speak, would like to do a sim swap, i went to the MTN store in Newtown Junction Mall and the regional manager turned me down without even hearing me out, he sent a consultant come and tell me there's nothing they can do. it's bad service actually no service was offered at all. I expect this sim swap to be done ASAP because he needs urgent medical care and he has children to feed also.<br> My contact number is ***<br>
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MTN South Africa's replyOfficial
29 Sept 2015, 16:02Hello nanlebitse,
We are sorry for any inconvenience caused.
The reason the store was not able to assist you, is basically to maintain the level of security we need to uphold protecting our customers accounts.
We understand that you are the spouse of the account holder, however we will and also need the account holder to be present especially for SIM swaps. Doing SIM swaps on customer accounts can lead to a customer incurring high usage/expenditure.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused.
The reason the store was not able to assist you, is basically to maintain the level of security we need to uphold protecting our customers accounts.
We understand that you are the spouse of the account holder, however we will and also need the account holder to be present especially for SIM swaps. Doing SIM swaps on customer accounts can lead to a customer incurring high usage/expenditure.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply29 Sept 2015, 16:02
Official
Hello nanlebitse,
We are sorry for any inconvenience caused.
The reason the store was not able to assist you, is basically to maintain the level of security we need to uphold protecting our customers accounts.
We understand that you are the spouse of the account holder, however we will and also need the account holder to be present especially for SIM swaps. Doing SIM swaps on customer accounts can lead to a customer incurring high usage/expenditure.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused.
The reason the store was not able to assist you, is basically to maintain the level of security we need to uphold protecting our customers accounts.
We understand that you are the spouse of the account holder, however we will and also need the account holder to be present especially for SIM swaps. Doing SIM swaps on customer accounts can lead to a customer incurring high usage/expenditure.
Regards
Tim
MTN Complaints Management Team: REQ:***