Sim Swap Request

Unfortunately I lost my Samsung Mobile on friday on my way home using public transport.<br> I tried calling the mtn call centre, with no success as the line keeps cutting me out because there is no agent available.<br> On sunday morning I decided to go to my nearest mtn shop. Upon my arrival I spoke to Mpho who told me that they dont sell Micro sims, that in order for her to assist me with my sim swap request, I need to go buy a micro sim card from the Pep Store just opposite mtn. When I got to Pep, they sent me to shoprite, which is a couple of shops away. I then went back to the mtn shop with the new un-rica'd sim as instructed by Mpho & her counterpart Modiegi who had a very bad attitude. Upon my arrival at the mtn shop, Modiegi as she addressed herself to a guy whom she was flirting with while I was waiting to be assisted, had just assisted the guy with a sim swap. The guy then bought an 8GB card, then Modiegi asked for change to buy sweets with, the guy willingly gave her the change. When I asked for help, she immediately told me the system was offline, without a mere greeting. I then asked Mpho why she said she would be able to assist, she then denied everything. Then I left