SIM Swap - Request

<p>So I lost my phone, called MTN and had it blocked. I was unable to answer the 5 SIM swap questions, to which I then went to the police station do draw up an affidavit and certify it. I was advised to fax the said documents which we did but would not go through.</p> <p> </p> <p>I later spoke to a certain Mr Tshepo Sikhakhane who gave me his work email address so I could forward the request. I have emailed thrice to an extend that I had to email the Customer Service email, that too seems useless. Now I call and I'm told - they are offline and I have to call after 1 - 2 hours.</p> <p> </p> <p>I have been a loyal customer with MTN for literally over 10 years yet the hustle one has to go through just for a mere SIM swap is impossible.</p> <p> </p>