EF
Eloise F
1 reviews | Active since Nov 2015
08 Nov 2015, 17:07
Sim Swap Problems
I have to do a Sim swap, went to our local Mtn shop today, they gave me a new Sim and told me that I had to do the Sim swap myself. I have been struggling with it all day. Phoned the call centre 3 times of which I was cut off twice. They ask for all the latest details, which I gave them and they keep telling me it's wrong... I have the phone with all the detail in front of me. HOW CAN IT BE WRONG if it's IN FRONT OF ME??? They used to do all this in store, now they just don't do anything anymore....<br>
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Replies (1)
MTN South Africa's replyOfficial
09 Nov 2015, 11:42Hello EloiseFourie85,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply09 Nov 2015, 11:42
Official
Hello EloiseFourie85,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,