sim swap prepaid
<p>so after my phone has been ****** , i contacted MTN , i failed there questionare , i phoned 173 as was told to go to the police station get a certified copy of my ID no. and a affidavit which i did and emailed it thru to the (Service champions what a load of **** today i was told by one of there Service champions that he couldnt help me cause his shift ends in 10min) and it will take 24hours which i did more than 24 hours my phone was ****** 5 days ago and no joy from MTN , i truly think to my self why do we rica our simcards with our ID doc but cant retreve our orignal cell no.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly email the document to me directly *** will then investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***3
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly email the document to me directly *** will then investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***3
Best regards,
sent email
regards
charles
sent email
regards
charles
Good day is there anyfeed back ?
Good day is there anyfeed back ?
Anyfeed back
Anyfeed back
after my attempt to get my ****** number from back , i redid my sim card as per MTN sa going back to the police station redoing another Affidavit , since phone has been ****** i havent heard anything from mike ,wow thank you MTN for customer SERVICE
Statement that MTN gave me a few weeks ago
We would like to assure you that we are actively working to improve our service levels.(does MTN have such a thing, ) its a sim swap not a ****** case , i did what MTN ask me now im waiting since the 22.07.2017
after my attempt to get my ****** number from back , i redid my sim card as per MTN sa going back to the police station redoing another Affidavit , since phone has been ****** i havent heard anything from mike ,wow thank you MTN for customer SERVICE
Statement that MTN gave me a few weeks ago
We would like to assure you that we are actively working to improve our service levels.(does MTN have such a thing, ) its a sim swap not a ****** case , i did what MTN ask me now im waiting since the 22.07.2017