SIM SWAP - Physical to E-SIM

A Rating of 1 is too high. You must give the option for negative numbers.

I am struggling from 02/12/2023 with this. I was at your THE GROVE branch on Saturday, and after a chat on Facebook on Sunday/Monday morning I went to the GROVE store yest again after talking to whoever at that stage was handling your Facebook Messages.

At The Grove they deleted my e-sim and issued me with a new one.

They stll could not do/complete the SWAP. After a long struggle someone at the store phoned your office for assistance.

Then they said that MTN are having technical difficulties with this and that I am not the only one having this problem.

This seems to not be sorted out yet.

What is the status with this?

It also looks like that 447700 number of yours are not working. I have sent several SMS to it with the content SWAP with no response from the system. Yet again today, I am struggling on your Facebook chat with one of your agents.