SS
Stefan S
1 reviews | Active since Mar 2016
16 Mar 2016, 10:38
Sim swap on Upgrade
It has now been more than 48 hours and I still cannot do a sim swap for my upgrade to a new phone. According to MTN the sim swap failed twice and now I go to the back of the queue again and have to wait another 24 hours and what assurance do I have that it will not fail again. MTN customer service is terrible and I will be cancelling my contract going forward and inform anyone that considers MTN to stay away as they cannot even activate a sim card after speaking to multiple people. Their automated systems do not work at all as I have yet to receive a single sms of the sim swap.<br> <br> Stefan
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Replies (1)
MTN South Africa's replyOfficial
16 Mar 2016, 18:36Hello stefan_ss,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are happy that sim swap on the number *** is now went through successfully.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are happy that sim swap on the number *** is now went through successfully.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply16 Mar 2016, 18:36
Official
Hello stefan_ss,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are happy that sim swap on the number *** is now went through successfully.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are happy that sim swap on the number *** is now went through successfully.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***
Best regards,