Sim swap on contract sim taking almost a month.

It is taking MTN almost a month to process my ESim request after failing to assist me with a sim swap.

One of their telephonic telemarketing agents signed me up for a data plan and I agreed, but without receiving the product I requested to cancel the order since this prohibited the agents at the store to assist me with a sim swap due to the ‘open order’. The status of the order was changed to ‘returned to warehouse’ for almost 2 weeks now, but I went to the store a couple of times paying for fuel and parking with zero resolution.

I am very frustrated as I feel a sim swap should be of utmost importance. I have not been able to communicate effectively with my clients, my vehicle tracker team has tried to reach me numerous times in case of emergencies and had to call my family members as they couldn’t reach me.

MTN is affecting my livelihood as well as my safety at this point.

This was a learning moment for me and I will NEVER consider another contract with them. I am looking for a way out of the contract now no matter how much it will cost as my safety and livelihood is important to me.

They take over 24 hours to respond to emails.

I can not go for a month without my number. It is absurd.