FD
Farhaan D

1 reviews | Active since Apr 2015

12 Jul 2015, 11:34

Sim Swap of hell

I upgraded in Jan/Feb over the phone. I chose the 16GB S5 and it was delivered to me with a non LTE sim card. I left it as I didnt have the time to change it. I then made the trip to get a sim swap as it was their error and not mine. Friday 107I take a drive to Blue Route Mall Mtn, service was slow but got my sim swap done. The lady informed me once my old sim card stopped working, then only should the new sim be installed. Few hours after the visit at Mtn my old sim dies, swop it out and the new sim is not working. Go through the motions of restarting,turning it off for 10 plus minutes etc. No avail. Next day still not working. Make my way to mtn at 12 get to the mall, wait in a long line at mtn till 1:50 more than an hour. Eventually reach the counter and a differently lady helped me. Gave her the receipt and sim holder. She then asks me if I've restarted the phone which I have. She logs a ticket with \VC"";15/07/24 11:31;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;256985;710472;14;5;0;0;0;0;5;NULL;NULL;NULL;15/07/12 11:28;15/07/12 9:36;Good management showa;6,31E+12;All staff;***;The new Checkers in Sunward Park can be an example to other businesses. The staff are all friendly and helpful. I suspect that the management is good and has good interpersonal skills, because in my experience happy staff are friendlier. These days it is so refreshing to find. Thank you all.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;872084;893260;16;2;0;1;0;0;2;NULL;NULL;NULL;15/04/27 11:29;15/07/12 9:52;Poor Service from MTN Store in Killarney Mall ;MTN Insurance Claim Notification - *** Miss;Sauda Omar ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;789918;688462;20;2;0;0;0;0;2;NULL;NULL;NULL;15/07/12 11:48;15/07/12 9:55;dissapointing service;8,50E+12;manager;***;I ordered online at 10:29 the driver left at the branch 10:59 according to the slip. Due to no gps or training the diver only arrived 11:37 at my place. Food bring cold and beverage had no straw with. Driver called me twice in the process informing me she's lost. Second time i've ordered now and surely not happy about having to wait more than half an hour outside for a delivery thats not even 10minutes drive from my place.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;585040;688261;13;2;0;0;0;0;2;NULL;NULL;NULL;15/06/10 11:47;15/07/12 10:00;Price quoted ex-VAT;4,70E+12;Dealer Principal;***;I got a quote of R590 to get a quote for repair work to be done to me Hyundai Atos. The next day I brought my car to the service center and was again told of the cost of R590 from a different person. If I accepted the quote to repair, the R590 would be deducted from the repair cost.<br> I decided not to accept the quote, and went to pay the R590, when I was then told the R590 was VAT exclusive and the actual price R590 plus R82.60 VAT, total R672.60<br> Hyundai Customer Care told me to talk to the Dealer Principal, which I did, and he said he would investigate the matter.He never got back to me. I tried another three times to contact him, leaving messages, again he never got back to me.<br> All I am after is for Hyundai Woodmead to refund the extra over the quoted price of R590 ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;872086;887488;5;2;0;0;0;0;2;NULL;NULL;NULL;15/07/11 0:00;15/07/12 10:17;Skydive on the vaal with groupon never happened;Groupon voucher;Liz ;***;On the 11July2015 a friend and I confirmed our booking. We weather that day was 10degrees with rough wind speed 24km/h. On arrival we could not identify staff or ground crew for assistance. Standing out in the cold for a while a lady called Liz took our details and started training at 9:15am. We were a group of 8 in which our training was prolonged and intensive. We were only informed later that we would not take off due to the weather conditions. That afternoon the wind did subside and we enquired about skydiving same day. We were told that pilot was under the influence (which we recall seeing people causally drinking...didn't realise it was the pilot too-unprofessional.We continued training as we were told that we will takeoff tomorrow and they would contact us about the weather.Training concluded after 17:00pm. Our instructor was friendly and experienced. We travelled back home 90kms to make arrangements for the next day. That moring we had not received phone from Liz. We called in *** and they said they'd contact us in the next hour and we are still waiting. Unprofessional service and disappointing experience. Weather checking should protocal before attempting flying. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;709666;893260;16;2;0;1;0;0;2;NULL;NULL;NULL;15/07/12 12:01;15/07/12 10:17;Mtn Sucks;8,21E+12;;***;I am seriously fed up. Ever since I was moved from Nashua Monile to Mtn, I Have had endless problems.<br> <br> My most recent - I always pay about R735-R750 every month. I upgraded recently (really wish I hadn't) and was told that my monthly charges would remain the same and there would be no extra charge for the upgrade - I left feeling happy and even complimented the staff members who assisted. Now I have just received my latest bill for R935. I know it seems small but there are two charges I have no idea about. One for H/W fee for R103.11 and then a promo service fee of R235.96. I have queried this and was told \on certain packages Mtn allows clients to choose the handset that will benefit them;Mtn allows the promo fee to be split the 24 month contract\"". Seriously? This is NOT what I was told and would never have chosen it if I had been informed this. In fact I was told the opposite. I have not taken out any other promo service and certainly haven't reaped any other rewards.<br> <br> What am I paying for? And why are there ALWAYS problems. <br> <br> If I didn't run my own business from this number I would have left!<br> <br> Help me someone!"""

0
Replies (1)
MTN South Africa
MTN South Africa's reply24 Jul 2015, 11:31
Official
Hello Faf52,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

According to our records your query has been attended to and the sim card is now active on the network.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Bronwyn
REQ:***

Best regards,