JB
Jean-Pierre Bouwer
1 reviews | Active since Dec 2014
09 Jul 2015, 00:21
Sim Swap not working
I've upgraded my handset on 2015-07-03 at MTN Checkers Sentrum Klerksdorp as my new handset only works with a new nano sim I also done the Sim Swap at a cost of R138-00 its now been five days and my sim swap still not working been checking in at the said Mtn dealer and every time its a new excuse but no help in getting my problem solved .I'm desperately in need of help as Contacting 808 Mtn customer service only frustrate even more as its been closed.
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MTN South Africa's replyOfficial
20 Jul 2015, 15:26Hello JeanPierreBouwer,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the sim swap was processed, I also tested the line by calling to your number ***) and it connected successfully.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the sim swap was processed, I also tested the line by calling to your number ***) and it connected successfully.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply20 Jul 2015, 15:26
Official
Hello JeanPierreBouwer,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the sim swap was processed, I also tested the line by calling to your number ***) and it connected successfully.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the sim swap was processed, I also tested the line by calling to your number ***) and it connected successfully.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,