TN
Thandazile N
1 reviews | Active since Sept 2015
21 Sept 2015, 10:07
Sim Swap not successful
I have done a sim swam at MTN Carlton centre on Thursday (17th September 2015), upto today I am loosing business as no one can reach me on my cellnumber. I still get a \No Service"on my cellphone. I even called 808 on Saturday and they said it will be sorted in the next hour but nothing happened. At the end of the month i will need to pay for the contract that i am not even using.<br> <br> Regards"
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MTN South Africa's replyOfficial
21 Sept 2015, 12:30Hello Thaluluh,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that an email has been sent to the above mentioned address regarding the failed sim swap for ***.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that an email has been sent to the above mentioned address regarding the failed sim swap for ***.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply21 Sept 2015, 12:30
Official
Hello Thaluluh,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that an email has been sent to the above mentioned address regarding the failed sim swap for ***.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that an email has been sent to the above mentioned address regarding the failed sim swap for ***.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,