SIM SWAP NOT REGISTERED

i upgraded my phone and the consultant did a sim swap but it was unsuccessful and i had to wait 24hours for the phone to be activated and was not told that it was unsuccessful.<br> when i called 173 i was cut off a number of times before i could get through to the right person and when i got through i was told that their network is down and there's nothing they can do to assist me.<br> not only is this the worst inconvenience but it is utter nonsense because i had to wait 24hours to use my new phone and then to only find out that my sim swap request was cancelled and now i have to wait another 24 hours to get another story from MTN on how they wont be able to assist me AGAIN!!! <br> this completely nonsense and i can