CM
Chumakazi M
1 reviews | Active since Apr 2019
09 Oct 2019, 13:00
Sim Swap Not Done With Affidavit
So I lost my belonging and have a contract with MTN wanted to do a sim swap they did not allow me though I had an affidavit from the police. I mean to get the ID is going to take longer and in the mean time what am I supposed to do if I cannot get reached on my number?
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
09 Oct 2019, 19:17Thank you for your post.
We sincere apology for the inconvenienced caused to you.
The system reflect there was a sim swap was done on the account on the 11th of September 2019.
Did you lost the sim card after this swap was one to account in September?.
We cannot answer on the complaint why the store did not assist you when you have the affidavit with you.
We have escalated the complaint to the store to assist us with feedback why the sim swap was not done to the contract account.
We are waiting on feedback.
Kind Regards.
Alice van der Merwe
MTN
We sincere apology for the inconvenienced caused to you.
The system reflect there was a sim swap was done on the account on the 11th of September 2019.
Did you lost the sim card after this swap was one to account in September?.
We cannot answer on the complaint why the store did not assist you when you have the affidavit with you.
We have escalated the complaint to the store to assist us with feedback why the sim swap was not done to the contract account.
We are waiting on feedback.
Kind Regards.
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply09 Oct 2019, 19:17
Official
Thank you for your post.
We sincere apology for the inconvenienced caused to you.
The system reflect there was a sim swap was done on the account on the 11th of September 2019.
Did you lost the sim card after this swap was one to account in September?.
We cannot answer on the complaint why the store did not assist you when you have the affidavit with you.
We have escalated the complaint to the store to assist us with feedback why the sim swap was not done to the contract account.
We are waiting on feedback.
Kind Regards.
Alice van der Merwe
MTN
We sincere apology for the inconvenienced caused to you.
The system reflect there was a sim swap was done on the account on the 11th of September 2019.
Did you lost the sim card after this swap was one to account in September?.
We cannot answer on the complaint why the store did not assist you when you have the affidavit with you.
We have escalated the complaint to the store to assist us with feedback why the sim swap was not done to the contract account.
We are waiting on feedback.
Kind Regards.
Alice van der Merwe
MTN
Best regards,
CM
Chumakazi M's updateReviewer Update
09 Oct 2019, 19:57Yes I lost the sim this weekend and I advised them. I also lost my ID and have an affidavit from the police and they still said they wont be able to help and an ID takes two weeks or even longer so in the mean time this means I must change numbers or even cancel the contract all together.
CM
Chumakazi M's update09 Oct 2019, 19:57
Reviewer Update
Yes I lost the sim this weekend and I advised them. I also lost my ID and have an affidavit from the police and they still said they wont be able to help and an ID takes two weeks or even longer so in the mean time this means I must change numbers or even cancel the contract all together.