SIM SWAP NOT DONE IN A MONTH

Good day,<br> <br> On the 18th April, I did an upgrade on my phone at the Greenstone branch. I was advised that a sim swap was necessary. Exactly one month later it has not happened. If one dials the 173 number, you are advised to call the number from the new sim to activate..... this is not possible as the new sim is 'not active on the network' and outgoing calls are not POSSIBLE<br> <br> I REFUSE TO PAY THE AMOUNT OF R119 DUE AS I HAVE NOT RECEIVED THE SERVICE<br> <br> furthermore out of interest, why is an upgrade or new contract can be done within a matter of minutes or telephonically, but a query on Hello Peter is only responded to on average about 2 weeks later?<br> <br> thanks,<br>