Sim swap not done after almost a week

I went to your Fourways branch on Wednesday 4 November to do a sim swap. I was informed that it will be active between 2 and 24 hours. On Friday it still hasnt been activated and I phoned in to find out the sim swap failed. I was informed that it will be fixed and I dont have to do anything from my side.<br> <br> It is now Monday evening and I have been transferred from one department to the next for the past 30 minutes as none of the departments can assist, either transferring me or giving me another number to contact.<br> <br> I was given ***to contact for activations, but they close at 17:00. I called 808 again and was given 1555 to dial for techical issues. The lady informed me she cant assist and I must phone 808 again. I raised my frustrations as this is MTN's issue and now Im being sent from pillar to post with nobody apparantly being able to assist. I held the line for her to explain to the person at 808. This once again resulted in yet another number being given which is unavailable after I was informed it is self service. I have been dealing with a number of people who all seems clueless as to which numbers to provide or how to deal with queries.