SIM SWAP NOT ACTIVATED

i upgraded my phone on (Friday 30th October 2015) and the consultant at the MTN shop in Kimberley told me to come back on (Monday 2nd November 2015) to do a sim swap from my old Micro Sim into the new Sim which is a Nano Sim, so I was told it would take 2-24 hours. 20 hours later i received an SMS saying I have cancelled the Sim Swap of which i never did. Its now 48 hours and counting and still my new Sim card has not yet been activated , I don't want to even mention the number of times I've called the 808 number everytime a consultant has a different story to tell me. Please tell me is it fair to be sitting with a brand new phone which you cant use but come end of the month money you (MTN) will gladly debit money from my account ?<br>