1 reviews | Active since Mar 2009
SIM SWAP - NO PROGRESS AFTER 9 DAYS!!!
MTN advised that we do a SIM swap as the old SIM had been used for several years. After queuing for an hour and 20 minutes on Sat 4 July we finally got served. We were told it would take 2 - 24 hours, and at the point that the old SIM loses connectivity the new SIM would be active. Old SIM dies, new SIM not active. Took it back the 5th, 6th, and 8th of July and still the SIM is inactive (message depends on device we put it into). Total queuing time is now in excess of 9 hours and we still have no joy. This comes on top of the contract device now being taken if for repairs for the THIRD time since May. Every time we get it back we can never use it. Not sure what is happening to MTN but after 20 years I am wondering whether I should switch networks. The current situation is just unbearable and I don't know why I put up with it.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the sim swap was successfully processed.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate. All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the sim swap was successfully processed.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate. All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,