Sim swap nightmare at MTN

Honestly MTN is slowly losing loyal clients, I have read other review complaining about the same issue that I am experiencing and nothing being resolved. Its been a month now trying to do a sim swap for my mom and we have been sent pillar to post, she has done and followed all the processes we were told abut and still the ****** sim swap is not done. The customer service department is the worst, they just respond to emails just to reach stats, they are not reading the emails to understand and resolve your query. Th e complaints department does not bother to respond to emails, their outlets are forever offline, store managers are never available and it is just frustrating to be treated in this manner. They have no respect for customers nor their business. For such a huge company, this kind of behavior is very disappointing