Sim Swap Nightmare
<p>I requested a sim swap and unfortunetly I did not pass the security questions.I was told to send a my passport and an affidavit which I did about a month ago and still nothing.I have been sending email but nothing.3 days ago I was told that I will get my number in 24 hours but nothing.Now I have no sim swap and also my current number which is now saying I not registered on this network.This is pathetic</p>
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MTN South Africa's replyOfficial
26 Jun 2017, 12:46Thank you for your post.
We apologize for the delayed response.
We apologize for the break down in service and for any inconvenience we might have caused you.
We have sent the request to the prepaid department to intervene with the complaint and assistance with feedback.
Kind Regards,
Alice van der Merwwe
Best regards,
MTN South Africa's reply26 Jun 2017, 12:46
Official
Thank you for your post.
We apologize for the delayed response.
We apologize for the break down in service and for any inconvenience we might have caused you.
We have sent the request to the prepaid department to intervene with the complaint and assistance with feedback.
Kind Regards,
Alice van der Merwwe
Best regards,
's updateReviewer Update
24 Jul 2017, 13:37Still not heard anything this is just great I have moved to CellC now
's update24 Jul 2017, 13:37
Reviewer Update
Still not heard anything this is just great I have moved to CellC now