Sim Swap Nightmare!
<p>I performed a sim swap on Sunday the 12th, the service champion told me it was successful and it would take 24 hours to complete. On the 14th I called to make a follow up as my phone was still showing as "No Service, Emergency calls only'' and that agent told me that the sim swap was already done and i needed to purchase a new sim. Today I spoke to another service champion who performed a sim swap and escalated the problem. It is now 5 working days later and I cannot do anything with the phone. I am not reachable nor can I make out going calls. MTN has been good to me over the years but if this is how customers are treated then porting seems like an option!</p> <p> </p>
ear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with your new sim number and your old number for us to be in a position to perform a sim swap for you.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
ear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with your new sim number and your old number for us to be in a position to perform a sim swap for you.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,